Here at 127 Solutions we have highly customisable support plans available. You can pick and choose which features you would like to include in your support plan depending on your business needs and requirements. Here are just a few options that are available to you.
Free Remote IT Support
We can offer free remote support for most of our support contracts meaning that if there is an issue that we can fix remotely and it is part of your maintenance plan then you will not be charged for the work.
Free Telephone Support
We can also offer free telephone support as part of your maintenance plan so that any issue that can be resolved or advice we can give over the phone will not be charged.
Monthly or Quarterly MOT
This feature can be useful if you want to keep your system healthy efficient and up to date. We will give your system a thorough investigation to make sure everything is behaving as it should be and working to the best of its ability. This can be scheduled every month or every 3 months if required.
Antivirus Monitoring
Antivirus software is essential to protect your system from potential attacks or damage from the ever increasing threat of viruses and spyware. Using our favoured antivirus software nod32 we can monitor potential threats and eradicate any danger. This is helped by a unique remote administrator console that is installed on your server and monitored by us using advanced features to update the antivirus software on the workstations and monitor and prevent attacks on them.
Windows Updates
Windows updates are needed to keep your operating system secure and up to date. They are also necessary to guarantee maximum compatibility of windows software by keeping it up to date. We can monitor these updates for you and make sure that they do not overload network resources by downloading or installing at inappropriate times but still update on a regular basis.
Backup Check
Backing up your data is essential. If your system fails and you cannot restore from backup then your business could be severely affected. To give you peace of mind, we can make sure that your backup is configured correctly and that the right files and settings are being backed up. We can also monitor the backups on a daily basis if required to ensure that the system is ready to be restored almost exactly as it was, in the event of a crisis. If you are unsure of what type of media to use to backup your system then we can suggest the best way for you to backup your data depending on your network. This way you can stop worrying about system failures knowing that your backup system will be safely looked after by us.
System Logs
Checking for errors or warnings in the system logs can prevent major problems occurring in the future. This is a great way of avoiding serious problems on your system. We can include this type of monitoring in your support contract.
Reduced Onsite Charges
If you arrange a support contract with 127 Solutions then you will get the benefits of a lower hourly rate. Clients who are not on support will have to pay our standard rate if we are called on site, but under a support contract our onsite rate is lower. This can generate a large saving over a period of time.
Guaranteed Response Time
As we understand the importance of keeping your system up and running we can guarantee a certain response time depending on what you agree in your support contract. Some common examples are:
- 4 hour response and 8 hour fix
- 8 hour response and 24 hour fix
Also, under a support contract you will have priority over clients who do not have a support contract and it will guarantee our services in the time agreed.