127 Solutions takes a slightly different approach to support than other IT businesses, rather than trying to pigeon hole clients into different levels on the support matrix we offer all of our services to all clients. You are all different and we want to treat you as such, some of the services which are available
• Priority response times as low as 4hrs
• Fix Times as low as 8hrs
• Unlimited phone calls and remote support for certain sites
• Full proactive monitoring of entire sites including servers, backup and security products.
• Monthly report with projected costs to maintain your networks
• Pre paid support hours are also available
• Complete virtual IT department for all clients
Because we work along side you and know your network we recognise the key areas of your business and are able to recommend the correct level of support, our aim is to remove the pain from all aspects of your IT infrastructure.
For clients who already have in house IT support we offer a collaborative working solution, by complementing your current staff with the security and capability of an outsourced supplier. By offering a mix and match approach to our services we can supplement your in-house support with some of our key products, making sure we cover your business from every angle. Some key areas
• Advanced IT Support to complement your in house IT Dept
• Fixed monthly fee for services
• Priority access to all professional services, including helpdesk, consultancy and project delivery.
• Audit services for annual reporting, recommendations or IT budgeting
• Procurement through our direct relationships with hardware vendors